When decision makers are continually wrestling with future of work, PCS Group is fast tracked with technologies integration process and quickly building a future world of work. The company makes itself stand out from the crowd on the basis of following factors:
- By providing enhanced customer satisfaction to capture greater market share.
- By leverage low cost service methods.
- By handling multiple tasks in one contact
- By leveraging single view of customers to identify sales and services opportunities.
- Determination to deliver best class products as well as services
- Revamp and innovate the products, procedures and people
- Target the work processes from distributed team members
- Usage of latest technology, equipment and service
- Strong offshore customer interaction and business process support team
- Skilled technical staff supporting operation 24×7
- Implementation of Six sigma methodology
- Round the clock communication
- Provides Inbound as well as outbound services.
- Voice and non-voice facility.
- Rewards and recognition.
PCS Group pays equal attention to its employees as well and keeps introducing various programs for their motivation and growth. Workshops, training, meetings are part of growth. Each employee has been given equal opportunities under well defined policies.