The success of any organization depends upon the communication and connection with clients
be it to thrive in the connected world or meeting the new requirements for agility, PCS group is defining the new way to benefit customers from its services across the globe.
PCS Group is committed to provide the complete solutions to its clients in every possible way. Believing in customer services as the key to business, the company ensures installation, implementation and maintenance of every call center with quality support and services.
PCS group provides a full range of services with updated technology while ensuring the ease and response of clients.
The entire floor is networked separately for Voice and Data using AMP CAT 5e Network cable providing each seat with a LAN and VOICE Point. There is a room for the data and voice network in the server room set up on the floor itself while keeping it separate and secure from other networks. The telecom fibers and direct lines to the server room have been also provided.
This company has facilitated all its clients the required services with cutting edge technology. On an exclusive basis, PRI lines are provided to make it easier as well as convenient for the people involved in client’s operations to get a seamless access to the voice lines without any disturbance.
A range of server systems is present at the facility from database to security servers and stands alone to blade servers. Standard servers for the dialer operations to run the client process are provided as the part of package. Keeping the client’s requirements in mind which ranges from storage servers or space to withhold the data for a given time, company never leaves any stone unturned in fulfilling the client’s demand.
The company provides blended solutions to the clients which potentially handles the outbound operations exceptionally at both the fronts including user level as well as admin level. Despite services being independent of the operating system, these are extremely strong as well as secure due to its Linux base. The technology provides an added advantage of landing the PRI lines directly on a standalone server and even eliminates the use of an external PBX as it is integrated within the solution which manages the same with its own intelligence thereby eliminating the chances of mistake. The basic features involved are Automated Lead list management, Lead Churn, Automatic managed callback scheduling, quality control access and management, live call barge in, remote call barge in, remote access to high end controls like screen capture, call capture, conference, disconnect finder etc.Feature of the Dialer can be briefed as below:
Automatic Call Distribution System
Customer Relationship Management
Call Barge In
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